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The human touch

ByQueenie Chow, Lisa Morgan, and Barbara Chesire-Chabbaga
1 March 2022

Queenie Chow, Lisa Morgan and Barbara Chesire-Chabbaga explain the concept of human-centred design and how it has been used in the public and private insurance sectors

This article was published in the March 2022 issue of The Actuary.

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About the Author(s)

Queenie Chow

Lisa Morgan

Barbara Chesire-Chabbaga

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