Partners for positive change
What we do
As a passionate and interdisciplinary consulting team, we work with partners to develop and advise on creative and valuable risk management solutions covering a full range of risks for low-income populations, and we raise our voices to ensure that low-income people are not left out. Our microinsurance clients include multinational and domestic commercial insurers, foundations, bi- and multi-lateral development agencies, regulators, non-governmental organizations (NGOs), and investors. Since 2000, we have worked with insurers and others to implement projects in more than 90 countries.
Working together to help low-income populations manage risk
Insurers
The microinsurance market is unlike traditional insurance. It comes with unique challenges, from meeting low-income customers' needs to distribution to regulatory hurdles. We help insurers bridge these gaps and build sustainable, customer-centric microinsurance programs.
Active since 2000 and having worked in more than 90 countries, we support insurers with:
- Customer and market insights—understanding low-income segments, value chains, and industry trends.
- Product innovation—helping insurers design and scale solutions that truly meet customer needs.
- Business transformation and strategy—assisting companies in adopting new models and go-to-market strategies.
Through these efforts, we ensure that microinsurance delivers value to both customers and insurers.
Donors and development agencies
Risk management is at the heart of sustainable development. For donors and development agencies, integrating insurance into resilience-building efforts can create lasting impact for low-income communities.
We work with global development partners to:
- Conduct market research to better understand demand, supply, and opportunities for innovation
- Strengthen industry capacity—from training regulators and insurance industry stakeholders, to facilitating dialogue and lesson sharing
- Support microinsurance solutions innovation through designing, implementing, and sharing learnings.
From climate risk insurance to remittances, our work helps organizations explore new frontiers in inclusive insurance. Let’s work together to create innovative risk management solutions that uplift communities worldwide.
Regulators
Regulators play a critical role in ensuring that microinsurance is both valuable for customers and sustainable for insurers. But with evolving markets and risks, regulatory frameworks must adapt. At the MicroInsurance Centre at Milliman (MIC@M), we:
- Work with regulators to develop proportionate regulations that enable innovation while protecting policyholders.
- Provide training and capacity-building for regulators, insurers, and distributors.
- Encourage and facilitate dialogue between regulators and the insurance industry
When regulation is done right, it builds trust, growth, and impact. We’re proud to support regulatory bodies across the world in advancing microinsurance frameworks.
Investors
Microinsurance presents a unique investment opportunity—blending financial returns with meaningful social impact. But navigating this evolving market requires careful analysis and strategic decision-making.
At the MicroInsurance Centre at Milliman (MIC@M), we support investors by:
- Conducting country and institutional feasibility assessments to evaluate market potential.
- Providing due diligence and opportunity identification to ensure informed investment decisions.
- Offering training and technical assistance to help investees succeed in scaling sustainable microinsurance solutions.
By combining market expertise with a deep understanding of risk management, we help investors unlock the full potential of microinsurance.
Non-insurance sector organizations
Risk management solutions include more than just microinsurance and extend well beyond insurance companies. Microfinance institutions, FinTechs, and agribusinesses are just some of the actors that play a vital role in expanding access to financial protection for low-income populations.
We help non-insurance organizations and their end clients manage their risks by providing:
- Assessments of risks and feasibility of potential solutions
- Strategic implementation support, including developing, prototyping, and testing risk management solutions, and training staff and clients.
- Partnership development to connect businesses with insurers, distributors, and other key stakeholders.
From financial services to mobile technology, businesses across sectors can drive innovation in risk management. Let’s work together to create solutions that protect and empower underserved communities.
We’re here to help
Ask the tough questions. We’re ready for them.