The magical balance
Microinsurance succeeds when insurers and distributors achieve reasonable, sustainable profit with products that provide clear value for low-income customers. These interests must be in balance.
Risk management 360
Insurance is one component of a broader risk management approach that is necessary for low-income populations to successfully manage their financial risks. We call our approach Risk Management 360 (RM360).
SUAVE
The most successful microinsurance products are SUAVE: Simple, Understood, Accessible, Valuable, and Efficient. We work with institutions to ensure that each of their products has these critical characteristics.
Evolution of products
Products must evolve according to the needs of low-income customers through continuous innovation, improvement, and new offerings.
Local capacity
We transfer skills to our partners and clients so they can drive microinsurance evolution even after our engagement ends.
Microinsurance leaders at your service
Michael McCord
Michael McCord is a principal and managing director and the primary overseeing consultant at the MicroInsurance Centre in Milliman’s Appleton, WI office. He and the MicroInsurance Centre joined Milliman in September 2017.
Katie Biese
Katie Biese is Director of Operations for the MicroInsurance Centre at Milliman. She joined the MicroInsurance Centre as a project manager in 2013.
John Luke Caroll
John Caroll joined the MicroInsurance Centre at Milliman in August 2019. Since then, he has worked as a project manager on client projects, including client communications, consultant coordination, project backstopping, research, and i...
Armelle Otou
Armelle Otou has a strong background in economics and public policy, having earned both a BA and an MS in these disciplines. Originally from Cameroon, Armelle's interest in microinsurance and risk protection was sparked a decade ago du...
Dawn White
Simi Jentry
Simi Jentry is a junior project manager and researcher with a strong academic foundation in actuarial science and data analytics. She joined the MicroInsurance Centre at Milliman in 2023, following a year of coaching young data profess...