About us

About us

Our mission

Low-income people across the globe need effective risk management solutions. As a passionate and interdisciplinary team, we partner to develop and advise on creative and valuable solutions covering a full range of risks for low-income populations. We always raise our voices to ensure that low-income people are not left out.

The magical balance

Microinsurance succeeds when insurers and distributors achieve reasonable, sustainable profit with products that provide clear value for low-income customers. These interests must be in balance.

Risk management 360

Insurance is one component of a broader risk management approach that is necessary for low-income populations to successfully manage their financial risks. We call our approach Risk Management 360 (RM360).

SUAVE

The most successful microinsurance products are SUAVE: Simple, Understood, Accessible, Valuable, and Efficient. We work with institutions to ensure that each of their products has these critical characteristics.

Evolution of products

Products must evolve according to the needs of low-income customers through continuous innovation, improvement, and new offerings.

Local capacity

We transfer skills to our partners and clients so they can drive microinsurance evolution even after our engagement ends.

About Us

A history of microinsurance leadership and innovation

Founded in 2000 by Michael J. McCord, the MicroInsurance Centre at Milliman (formerly the MicroInsurance Centre, LLC) has helped to drive microinsurance concepts, innovation, and quality. We are proud to be part of a growing sector that today provides financial risk management solutions to tens of millions of people worldwide. Since inception, we have uniquely focused on partnering regulated insurance companies with intermediaries focused on low-income populations to increase the reach and effectiveness of microinsurance and related offerings.

Team

Microinsurance leaders at your service

Michael J. McCord

Principal, Managing Director

Michael McCord is a principal and managing director and the primary overseeing consultant at the MicroInsurance Centre in Milliman’s Appleton, WI office. He and the MicroInsurance Centre joined Milliman in September 2017.

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Katie Biese

Director of Operations

Katie Biese is Director of Operations for the MicroInsurance Centre at Milliman. She joined the MicroInsurance Centre as a project manager in 2013.

Mariah Mateo Sarpong

Director of Communications & Knowledge Management

Mariah Mateo Sarpong has been a member of the MicroInsurance Centre at Milliman team since 2012. As the Director of Communications and Knowledge Management, Mariah manages and implements the [email protected]’s internal and external communic...

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Queenie Chow

Microinsurance Specialist, MicroInsurance Centre at Milliman

Queenie Chow consults and implements micro-insurance projects / pro-poor initiatives in emerging markets taking the role as project leader and providing technical support. She has expertise in the following areas: Demand research ...

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John Luke Caroll

Project Manager & Consultant

John Caroll joined the MicroInsurance Centre at Milliman in August 2019. Since then, he has worked as a project manager on client projects, including client communications, consultant coordination, project backstopping, research, and i...

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Jemma Maclear

Project Manager

Jemma Maclear joined the MicroInsurance Centre at Milliman in February 2022 as a project manager. Within her projects, she manages the timelines, scopes, and budgets to ensure successful outcomes. Jemma also plays a supporting role wit...

Dawn White

Office Manager, MicroInsurance Centre at Milliman

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Ask the tough questions. We’re ready for them.